IT Support Specialist II

Responsibilities

Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II/Support Specialist II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same.

Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions onsite. Follows the triage process and documentation expectations and models the behavior to teammates.

Please note, our company does not provide sponsorship for employment visa status.

COVID-19 considerations:
This position requires the candidate to be vaccinated.We are taking this pandemic very seriously and are making all efforts to keep employees safe. If the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!

• Competitive salary and generous bonus structure ($44,875 to $52,152. Entry depends upon skill level)
• Full benefits package, including free health & vision, disability, and life insurance for employees
• Training programs to improve your skills and prepare you for advancement
• Paid vacations and holidays, including your birthday
• A family-friendly environment
• Challenging projects in a fast-paced environment
• Growth opportunities

• A 4-year degree in computer science or related field
• 1+ Year of relevant service as an MSP Help Desk Technician
• Demonstrated leadership ability, regardless of job title
• Excellent written and verbal communication skills
• Demonstrated problem-solving and troubleshooting skills
• natural fit with our corporate culture and values
• Familiarity with ITIL v3, Connect Wise and CompTIA A+ certification is a plus

The Longleaf Network is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 500+ locations nationally. Our corporate headquarters is in Greensboro, NC.

We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement.

Job Type: Full-time

Pay: $44,875.00 - $52,152.00 per year

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

• A “disabled veteran” is one of the following:
  • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number
Expires 04/30/2026

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