Technology Support Analyst

Posting Details

Position Title: Technology Support Analyst

Position Number: 008507

Posting Number: SHRA
3100

Open Date: 01/08/2026

Close Date: 01/30/2026

Recruitment Range: $60,317 – $62,747

FLSA: Non‑Exempt

Appointment Type: Permanent – Full time

FTE: 40 hours per week, 12 months

Organizational Division: Agricultural Research

Organizational

Location:

College of Ag & Environ Sciences

Organizational Unit: CAES IT

The purpose of this position is to provide IT support to the faculty and staff in the College of Agriculture and Environmental Sciences.

8:00 AM – 5:00 PM, Monday – Friday; some overtime may be required.

Remote/Hybrid Work Arrangement: On‑site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site).

Minimum Education: Associate’s degree in Computer Science, Information Technology, or a related discipline and one year of experience in the IT field related to the area of assignment; or Bachelor’s degree and one year of experience; or Bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.

All degrees must be received from an appropriately accredited institution.

Preferred: Experience with the systems and software referenced in the position description; excellent written and verbal communication skills.

• Technical Support: Manages hardware and software needs, repairs, acquisitions, software installation, and help‑desk functions; provides support to staff, faculty, administrators and students in assigned buildings; serves as backup to other campus technical support analysts; trains users on new software; creates tutorials and training documents; performs diagnostics and maintenance on Windows Server, SCCM, Windows 10/11, Print Manager, and other systems; modifies, upgrades, and patches software;
  
  resolves incident tickets; creates and transfers documents; develops small databases and performs statistical analysis; researches new technologies; supports software and programming packages; follows guidelines and consults with other locations for resolution.
• Technical Solution Development: Improves system efficiency; observes processes and initiates corrective actions; upgrades desktop computers; automates OS image installation; manages individual accounts; contacts vendors for recommendations; documents procedures and solutions; reports incidents using Team Dynamix Ticketing System.
• Planning and Organizing: Maintains a database of computer equipment; generates reports on personnel, locations, vendors, etc.; develops training; conducts research on system suitability.
• Project Management: Manages server accounts, shared network resources, and network support; maintains familiarity with Windows NT Domain; provides recommendations on expenditures.
• Technical Knowledge: Writes programs and code; understands VoIP, networking, IP addressing, internet connectivity, audio/video, Office Suites, server management, Active Directory, Ethernet cabling; manages print and wireless system access; creates cables; maps servers; applies knowledge of VPN and backup processes.
• Consultancy
  
  Skills:
  
  Consults with administrators, directors, department chairs, staff, faculty, and students on computer needs, selection, maintenance, and long‑range planning; communicates clearly in non‑technical terms.

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401(k), 403(b), 457(b) and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD‑214 form. Certificate of…