ERP Business Anaylst

Drive Smart Systems and Stronger Business Solutions for Greensboro

The City of Greensboro is seeking a skilled and people‑focused ERP Business Analyst who understands that enterprise systems only work when technology and people work together. This role sits at the intersection of data, business operations, and customer service—and it requires someone who can translate complexity into clarity.

If you’re confident working with diverse teams, comfortable owning multiple projects, and driven to improve how organizations operate, this role offers meaningful impact and professional autonomy.

Estimated Hiring Salary Range
: $89,542.00 – $
Full Salary Range
: $73,605.00 – $ Annually

The City of Greensboro offers an outstanding benefits package that supports your well‑being.

Monday‑Friday 8:00 am – 5:00 pm

* Flexible/Hybrid*

The ERP Business Analyst supports enterprise software solutions that enable daily operations across the City of Greensboro. The team focuses on system reliability, data integrity, workflow optimization, and user adoption—ensuring technology aligns with how the City actually works.

This role plays a key part in bridging technical systems with operational needs.

• Influential Work: Shape how enterprise systems support Citywide operations
• Cross‑Department
  
  Collaboration:
  
  Partner with teams across the organization to solve real business problems
• Ownership & Trust: Manage projects and system improvements with minimal supervision
• Forward‑Looking Environment: Support evolving ERP solutions that modernize City services
• Professional Respect: This is a role for a seasoned analyst who knows their craft
• This position is Exempt and not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

In this position, you will:

• Serve as a key liaison between business users and ERP systems
• Provide routine operational support, maintenance, and system configuration
• Identify, analyze, and resolve data and workflow issues of intermediate complexity
• Gather, audit, and validate data to ensure accuracy and system integrity
• Research, analyze, and present business solutions aligned with organizational needs
• Troubleshoot ERP application issues and guide users through effective resolutions
• Develop and deliver procedural documentation and staff training
• Manage multiple concurrent projects while controlling scope and requirements changes
• Communicate clearly through written documentation and oral presentations to individuals and groups
• Collaborate with diverse teams using strong interpersonal and relationship‑building skills

Experience with
Docu Sign is preferred and will support enterprise process automation initiatives.

The ideal candidate is:

• Outgoing, positive, and comfortable working with a wide range of stakeholders
• Naturally curious—asks the right questions and challenges assumptions
• Skilled in understanding data relationships, ERP software, and business processes
• Analytical and detail‑oriented, with the ability to see both the big picture and the fine print
• Organized and self‑directed, capable of juggling priorities with minimal oversight

This role offers exposure to enterprise‑wide initiatives and positions you for advancement into:

• Senior ERP or Systems Analyst roles
• ERP Product or Functional Lead positions
• Enterprise Applications or IT Project Management leadership

Those who consistently deliver solutions and earn stakeholder trust move forward.

If you’re an ERP professional who values clear communication, smart processes, and doing things the right way, we invite you to apply and help move the City of Greensboro forward.

• Bachelor's Degree with 4+ years of experience in the Information technology field
  • Or 8 years of experience in the Information technology field
• Intermediate experience with Microsoft Office—assessment may be given
• Experience working with a cloud‑based ERP platform
• Experience using report‑writing software
• Experience administering Docu Sign

• Experience working in a government environment
• Experience using Infor Financials & Supply Management (FSM) and Human Resource Talent (HRT) applications
• Experience with report writing tools, such as SQL Reporting Services