Application Analyst - Epic Inpatient

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The Maestro Care Inpatient Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users in the Duke environment. Modules supported by the Inpatient team include Clinical Documentation (including Rehab and Case management), Orders (including Infection Control), Emergency (ASAP), Obstetrics (Stork), and Home Care and Hospice (Dorothy/Comfort) and third-party integrated applications.

This includes managing supported application users in the Duke environment.

The incumbent will work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Inpatient application build, testing and support. The analyst will advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, phone or email and training classes.

The analyst will act as Maestro Care Inpatient EHR application expert for base functionality, updating test plans to account for testing of new features with all releases. They will participate in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care Inpatient EHR.

Their responsibilities will also include working with others on the Application Support teams to manage user access to Maestro Care Inpatient EHR systems and track changes.

The analyst will participate in daily (to include night/weekend) call rotations to provide production support and error management, partner with providers and clinical staff to improve their knowledge and fluency within Maestro Care as needed, and coordinate virtual and on-site assistance to support the growth and expansion of Duke Health. This analyst will facilitate Epic support during all phases of implementation, to enhance knowledge transfer and promote proficiency in utilizing the application(s), providing liaison services between Maestro Care and identified Super User and End User resources.

The analyst may be expected to have Epic certification/proficiency/badge in any of the modules supported by the team as determined by the manager.

Although this position is primarily remote, occasional on-site presence may be required at DHTS offices for testing or at one of our hospitals to support command center activities during new application deployments. If on-site work is not feasible due to your location, you may be expected to provide additional on-call support.

• Obtain initial or additional Epic certification and proficiency as defined by management…