IT Field Services Technician

Welcome to Ovation Healthcare! At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive.

Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit

The IT Field Services Technician is responsible for providing hands‑on technical support to an assigned hospital location and its associated clinics. This position serves as the primary on‑site IT resource for the assigned facilities, ensuring timely resolution of technical issues, consistent customer support, and reliable operation of technology services. The technician will be responsible for managing and resolving assigned Service Now tickets, conducting scheduled on‑site rounds, supporting daily operational needs, and assisting with IT projects and implementations as needed.

This role requires a dependable, customer‑focused individual who can work independently, manage competing priorities, and provide support across multiple healthcare locations.

• 1. On‑Site Technical Support Maintain a consistent on‑site presence at an assigned primary hospital location, five days per week. Provide technical support to the assigned hospital and all associated clinics. Serve as the primary Field Services IT resource for the assigned facilities. Troubleshoot and resolve hardware, software, workstation, peripheral, and connectivity‑related issues. Provide timely, professional, and customer‑focused support to clinical and administrative staff.
  
  Travel between the assigned hospital and associated clinics as operational needs require.
• 2. Incident and Service Request Management Work assigned Service Now tickets daily, ensuring timely response, resolution, documentation, and closure. Manage tickets associated with both the primary hospital location and affiliated clinics. Maintain accurate ticket documentation, including troubleshooting steps, resolution details, and communication with end users. Prioritize incidents based on urgency, business impact, and established IT service management processes. Escalate issues to appropriate support teams when additional assistance is required.
  
  Maintain ownership of assigned tickets through resolution or appropriate reassignment.
• 3. On‑Site Rounding Program Adhere to the established Field Services on‑site rounding program and assigned schedule. Conduct routine visits throughout assigned departments and clinical areas. Proactively identify technology issues, equipment concerns, and potential service disruptions. Engage with clinical and administrative staff to identify outstanding IT needs. Document and communicate…