IT​/AI Associate

Reports to:

Operations Manager
Status:
Regular Full time
Pay Rate:
Salaried
FLSA status:
Exempt

With reasonable accommodation if required, the IT Support will support the evaluation, implementation, and optimization of artificial intelligence tools, internal technology, and business systems, with a primary focus on Applicant Tracking Systems (ATS) used in the temporary staffing and recruiting industry. This role will assess AI vendors and products, test integrations and capabilities within the ATS environment, provide advanced Microsoft 365 support, coordinate day-to-day IT support needs, and use data analysis and process improvement to increase operational efficiency and system performance.

• Serve as the subject matter expert (SME) for ATS platforms (e.g., Avionté, Bullhorn, etc.)
• Analyze current ATS workflows and recommend enhancements, integrations, and upgrades
• Serve as the primary point person for all Avionté ATS reporting, including report requests, development, validation, maintenance, troubleshooting, and distribution
• Develop and maintain custom reports and dashboards to support recruiting and operational teams
• Collaborate with IT and vendor support teams to implement system improvements and troubleshoot issues
• Train staff on new ATS features and best practices

• Research and evaluate AI vendors, platforms, and emerging technologies for recruiting, staffing, sales, and operational use cases
• Develop structured product tests and proof-of-concept evaluations to assess functionality, security, usability, scalability, cost, and business value
• Test AI products for compatibility and integration capabilities with the company’s ATS, Microsoft 365 environment, and other business systems
• Document findings, compare vendor capabilities, identify risks and limitations, and present recommendations to leadership
• Coordinate vendor demonstrations, implementation planning, pilot programs, user testing, and post-launch performance reviews
• Establish responsible-use guidelines and support employee training on approved AI tools and workflows

• Design and run recurring and ad hoc reports to support decision-making across departments
• Identify trends and inefficiencies in recruiting and staffing processes using ATS data
• Present findings and actionable insights to leadership and stakeholders

• Serve as the first point of contact for day-to-day employee technology issues involving computers, monitors, docking stations, printers, phones, internet connectivity, VPN access, and peripheral devices
• Receive, prioritize, document, track, and resolve IT support requests; communicate status updates and elevate complex or security-sensitive issues to external IT providers or software vendors
• Troubleshoot common hardware, software, password, login, printing, connectivity, email, Microsoft 365, ATS, and business-application issues
• Serve as an internal expert for Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, One Drive, Forms, and related productivity tools
• Administer routine user access tasks, including creating and modifying accounts, assigning approved permissions and licenses, supporting password resets, and coordinating multifactor authentication
• Coordinate new employee computer setup, imaging or configuration, software installation, equipment assignment, account provisioning, security settings, and technology orientation before the employee’s start date
• Support employee transfers and offboarding by updating or removing access, coordinating data and mailbox transfers, collecting equipment, and documenting completion
• Install and update approved…