Senior Help Desk Analyst - Escalations & Resolution
Listed on 2026-11-06
-
IT/Tech
HelpDesk/Support, IT Support
Truist is seeking a Senior Analyst to provide escalated technical support to end-users, guiding complex issues through Level 2 to Production Support. You will follow established procedures and communicate background context to peers, helping resolve problems that could not be solved at first triage.
Key duties include managing tickets, monitoring escalations, and updating stakeholders. The role requires a strong customer service mindset and the ability to work in a fast-paced environment within
We are looking to fill the Senior Help Desk Analyst
- Escalations & Resolution position at Truist in Greensboro, NC, United States.
Join Truist and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Help Desk Analyst
- Escalations & Resolution role at Truist, based in Greensboro, NC, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).