Service Delivery Coordinator

Service Delivery Coordinator

Greensboro, NC 27410

Employment Type:

Contract to Perm

Pay Rate: $27-30 / hour

Position Summary:

The Service Delivery Coordinator manages customer orders from receipt through final shipment, ensuring accuracy, quality, and on-time delivery. This role connects customer requirements, Project Management, and warehouse operations while monitoring progress, communicating priorities, and resolving issues before they affect service.

Reports to:

Director of Operations | Position Type:
Non-supervisory

Key Responsibilities:

• Coordinate customer orders through intake, picking, packing, quality control, shipping, and final confirmation.
• Review quantities, packaging, labeling, documentation, and shipping details for accuracy and compliance.
• Monitor order status, identify risks or delays, and coordinate timely resolution or escalation.
• Conduct or coordinate quality checks and document service exceptions, quality holds, and corrective actions.
• Partner with warehouse personnel and Project Management to prioritize work and meet customer commitments.
• Provide clear status updates, shipment confirmations, and tracking information.
• Maintain accurate records and recommend process improvements that support quality, efficiency, and customer satisfaction.

Qualifications:

• High school diploma or equivalent required.
• 2–4+ years of experience in warehouse operations, order fulfillment, logistics, project coordination, or a related field.
• Experience supporting customer accounts in an operational environment preferred.
• Working knowledge of Warehouse Management Systems and basic to intermediate Excel skills.
• Strong organization, communication, problem-solving, and attention to detail.
• Ability to manage multiple priorities, communicate issues early, and coordinate across teams without direct authority.

Schedule and Work Environment:
Typical hours are 8:00 a.m.–5:00 p.m., with occasional work outside normal business hours based on operational needs. Work is performed in office, warehouse, and shipping areas and requires regular movement throughout the facility.