Applications Engineer

Charlotte , North Carolina 28202 , United States

Full-time

Job Summary As an Applications Engineer within our Intralogistics Solutions Group, you will promote Carolina Handling both internally and externally, working closely with Sales and Operations. You are responsible for the development, design, and support of warehouse automation, storage, and material handling solutions that help customers improve operational efficiency, safety, productivity, and return on investment. Applications Engineers collaborate with Sales, Operations, Project Management, vendors, and customers throughout the solution lifecycle, from discovery and concept development through implementation and support.

You may handle straightforward technical requirements independently or seek assistance from internal resources, Raymond, or other vendor partners to discover and develop all necessary technical requirements for each project. As engineers progress through the career path, they are expected to increase their technical expertise, project ownership, customer engagement responsibilities, and leadership influence.

• Sales Support
  • Support customer presentations, demonstrations, and proposal reviews.
  • Provide technical expertise during the sales process.
  • Develop pricing support and quotation documentation.
  • Assist with sales training and knowledge sharing.
  • Maintain opportunity and project information within CRM systems.
• Technical Coordination
  • Analyze customer requirements, workflows, and operational challenges.
  • Conduct site surveys and gather data for solution development related to autonomous vehicles, vertical lift modules, racking systems and other static storage solutions
  • Design facility layouts, system concepts, and design alternatives.
  • Prepare bills of material, equipment recommendations, and supporting documentation.
  • Research emerging technologies, warehouse systems and maintain strong sales/commercial acumen.
• Project Management Support
  • Maintain knowledge of the latest installation procedures and options, including pictures of various warehouse sites.
  • Coordinate with Operations, Project Management, vendors, and suppliers.
  • Support project execution activities, including equipment procurement, installation, and startup planning.
  • Monitor project scope, schedules, and budgets assigned.
  • Resolve technical issues throughout project implementation.
• Networking and Professional Development
  • Network with other dealer resources and establish a support group.
  • Maintain industry knowledge of automation, software, storage, and material handling technologies.
  • Build relationships with manufacturers, suppliers, and industry partners.
  • Perform any other duties as assigned or required to support the company's overall operations and objectives.

• Work Ethic:
  Accountability, time management, self-motivation, attention to detail, and a commitment to continuous learning.
• Team Mindset:
  Empathy, alignment with customer needs, effective communication, respect for customers, and flexibility to accommodate changing requirements.
• Coachability:
  Curiosity, openness to feedback, and a proactive approach to personal and professional development.
• Active Problem Solving:
  Critical thinking skills and the ability to identify and implement effective solutions to challenges.
• Influential Decision Making:
  Ability to play a significant role in decision-making processes to support customers and collaborate with other Applications Engineers.
• Role Model:
  Providing guidance and support to junior Associates, serving as an example of excellence in the role.
• Relationship Building:
  Strong skills in fostering cross-functional relationships within the organization, collaborating effectively with various departments.

Benefits Built For YOU ! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

• Medical, Dental and Vision Insurance, Prescription Drug Plan.

• Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing;
  Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

• Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

• Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate…