Quality Assurance & Data Specialist

Join to apply for the Quality Assurance & Data Specialist role at Goodwill Industries of Central North Carolina, Inc.

This position will operate out of Goodwill’s Home Office located at 1235 S. Eugene St., Greensboro, NC
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1235 S. Eugene St., Greensboro, NC.

Position is full-time, averaging 40 hrs/week. Work is generally conducted Monday-Friday, 8:00am-4:30pm.

Hourly, non-exempt position, $20-$22/hr depending on experience and education. Benefits include medical insurance, life insurance, dental insurance, vision insurance, paid vacation, paid holidays, short-term disability, long-term disability, 401k plan with 5% match, and educational assistance plan.

Entry level.

Full-time.

Non-profit Organizations.

• Reviews, inspects, and audits a variety of records to assess compliance with processes and quality standards.
• Collects, maintains, and organizes data from multiple sources.
• Tracks, reports, and follows up on audit findings and prepares trend analyses for management review.
• Analyzes data to identify process improvement opportunities from audit results.
• Develops and provides technical assistance and training to staff on quality assurance matters.
• Monitors changes in regulatory, funding, and accreditation requirements.
• Supports implementation of new and revised internal controls.
• Maintains CRM database, including creation of reports and workflows to meet department needs.
• Develops departmental scorecards and supports business planning efforts.
• Creates department invoices and billing records.
• Displays strong professional work behavior both internally and externally that aligns with “Together is Better” and our five core values:
  Passion, Integrity, Collaboration, Stewardship, and Compassion.

• High School Diploma or GED required. Additional secondary education or training in business management or related field preferred.
• 2-years’ experience in a related field required.
• Lean Six Sigma certification and/or data management training highly preferred.
• Excellent skills and understanding of office software/technology. Must have strong skills in use of Microsoft Office tools, especially Excel, Teams, and SharePoint. Pre-employment skills assessments will be utilized.
• Excellent researching, organizational, presentation, and oral communication skills.
• Ability to independently negotiate competing priorities and facilitate productive relationships with diverse teams.
• Strong critical thinking, problem-solving, and analytical skills.

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