Team Lead, Petsense

Team Lead, Petsense

Greensboro, NC – Salary: $–$

This position assists the Store Manager and Assistant Store Manager in executing operational, sales, and merchandising objectives while providing outstanding customer service. The role promotes a safe and productive work environment for all Team Members, customers, and vendors, and trains Team Members on policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts with the flexibility to cover varied hours, days, nights, weekends, and overtime as business needs dictate.
• Uphold and enforce a safe and productive work environment by following company policies and procedures.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it memorable
• Perform assigned merchandising activities, opening/closing procedures, deposits to bank, and other daily tasks.
• Assess store conditions and assign duties; organize and prioritize workflow using the daily planner.
• Recover merchandise, participate in freight process, and carry out price change activities.
• Resolve customer complaints/issues and ensure a positive experience.
• Adhere to loss prevention standards and respond to alarm calls.
• Communicate job functions, responsibilities, and financial goals with Team Members.
• Operate cash register/computer and supervise cash handling procedures.
• Assist Team Members with policy application and ensure safety and well‑being of live animals; maintain holding tanks and care for live animals as required.
• Complete all required documentation associated with duties.

• At least 18 years of age with a valid driver’s license.
• Relevant retail and/or pet/live animal knowledge strongly preferred.
• Supervisory experience preferred.
• High school diploma or equivalent preferred; ability to read, write, and count accurately required.
• Other duties may be assigned as needed.

• Pet/live animal, pet food, pet product knowledge.
• Strong interpersonal skills; ability to resolve issues ethically with minimal conflict.
• Basic computer skills.
• Ability to perform and execute core team member responsibilities.

• Indoor work in moderate noise; indoor and outdoor floors may be concrete or asphalt.
• Shifts vary: usually no less than 4 hours, may exceed 8 hours.
• Promote a safe environment for Team Members and customers and adhere to company safety training.

• Non-sedentary; requires movement throughout store and outdoor areas.
• Frequent standing, kneeling, twisting, crouching, squatting, bending, and climbing ladders.
• Occasional lifting or reaching merchandise overhead; able to lift and move up to 50 pounds.
• Ability to operate store equipment such as computer, cash register, and other equipment.
• Read, write, and count accurately; strong written and verbal communication skills required.
• Ability to process information through the point‑of‑sale system.
• Handle contact with birds/poultry and live animals.
• Travel and drive as required for business needs.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his or her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. We remain committed to supporting them with a comprehensive and accessible total reward package. Benefits include medical, dental, vision coverage, company‑paid life and disability insurance, paid parental leave, tuition reimbursement, and family‑planning resources such as adoption and surrogacy assistance. Part‑time new hires qualify for TSC Benefits by averaging at least 15 hours per week during the 90‑day lookback period.

For more specific information about benefits and leave policies, please visit the company benefits page.