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Strategic Hotel Group Sales Leader
Job in
Greensboro, Guilford County, North Carolina, 27497, USA
Listed on 2026-01-12
Listing for:
Mt. Washington Pediatric Hospital
Full Time
position Listed on 2026-01-12
Job specializations:
-
Sales
Business Development, Client Relationship Manager, Hotel/Hospitality Sales, Sales Representative
Job Description & How to Apply Below
- Demonstrate a deep understanding of the assigned market segment, industry trends, competitors, the property, and the local community.
- Develop and execute proactive sales strategies to target and engage the assigned market segment.
- Handle customer inquiries and leads for group bookings within predefined Group Sales parameters.
- Respond promptly to group and catering opportunities, referring to appropriate sales associates for opportunities outside these parameters.
- Align customer preferences with hotel needs and actively up-sell to maximize revenue and drive loyalty.
- Verify timely and accurate turnover of business for quality service delivery.
- Demonstrate excellent selling skills, strong communication, and a thorough understanding of property operations.
- Understand market conditions and competitors to close the best opportunities based on property needs.
- Execute operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
- Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
- Develop relationships within the community to expand the customer base for sales opportunities.
- Manage relationships with key stakeholders and ensure clear expectations throughout the sales process.
- Address guest issues that arise from the sales process and elevate to leadership as needed.
- Identify new business opportunities to meet personal and hotel sleeping room and revenue goals.
- Understand overall market trends, including competitors' strengths and weaknesses, economic trends, and supply and demand.
- Offer solutions based on a deep understanding of the location's target customers and their business concerns.
- Support the company's service and relationship strategy to drive customer loyalty.
- Deliver excellent customer service consistent with company standards and service basics.
- Interact with guests to gather feedback on product quality and service levels, setting a positive example for guest relations.
- Process business correspondence and create contracts and related booking documentation as required.
- Implement process improvements and best practices to enhance efficiency and effectiveness.
- Perform other duties as assigned to meet business needs.
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