Public Safety Telecommunicator

Position/Classification

Title:

Public Safety Telecommunicator

Classification Type: SHRA

Position required to work during periods of adverse weather or other emergencies: A
- All Emergency and Pandemic On Site

Minimum Experience/

Education:

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

• Two years of experience working in a communication or call center environment.
• Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment.
• Knowledge of information required for documenting emergency situations and calls.
• Knowledge of emergency medical, fire, police, and other emergency terminology.
• Knowledge of emergency management procedures.
• Knowledge of the geography and street locations of the community served.
• Ability to provide clear instructions and guidance to callers in emergency situations.
• Ability to comprehend, interpret, and evaluate relevant information from various types of source materials.
• Ability to obtain and analyze facts to reach logical conclusions.
• Ability to obtain information from physically or emotionally distressed individuals.
• Ability to interact with people who are in differing situations.
• Ability to work both independently and as part of a team.
• Ability to take accurate and complete messages.
• Ability to recognize incorrectly transmitted messages, codes, or error input.
• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.

Required License or Certification:
Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment.

Primary Purpose of Position:
To operate the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year. This consists of operating all communications equipment and maintaining contact with all field units and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal Information Network provides other emergency communications state and nationwide.

Primary Function of Organizational Unit:
To provide an effective and efficient link between the University Community and the University Police Department's operations and services 24 hours a day, 365 days per year. The University Police Department maintains overall responsibility for this service. The University Police Department maintains the responsibility of providing a safe and secure community for the students, faculty, staff and visitors. University Police Officers are sworn full-time police officers who are state certified by the North Carolina Criminal Justice Training and Standards Council and must receive Basic Law Enforcement Training before being sworn as Police Officers.

NC A & T State University Police Officers have complete police authority to enforce local, state and federal laws on all property owned or leased by the University and on streets that run through, are adjacent to, or border the campus.

Work Hours:

Twelve hour shifts (7:00 am-7:00 pm; 7:00 pm-7:00 am)

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies:
On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

• Monitors all CCTV cameras and alarms.
• Monitors and dispatches fire, burglar, equipment and panic alarms to appropriate departments and personnel accordingly.
• Reports any trouble with CCTV and alarm systems immediately.
• Operates the Division of Criminal Information automated computer network and all affiliated state and computer systems as necessary.
• Ensures…