Pathways Case Manager

Join to apply for the Pathways Case Manager role at Greensboro Urban Ministry
. This position provides comprehensive case management services to families residing at the Pathways Family Shelter and supports families at Partnership Village. The role ensures continuity of care across programs while maintaining a strong presence at Pathways.

The Pathways Center

Director of Pathways

This position focuses on strengthening family stability, offering support and resources connections, and promoting sustained housing placement. It may oversee a small community caseload and support a select group of families at Partnership Village.

Monday‑Friday

$20‑$22 per hour (based on education and experience)

• Provide case management to Pathways residents (referrals, advocacy, consultation, budgeting, etc.)
• Provide case management to a number of families at Partnership Village.
• Engage clients using a client‑centered, strengths‑based perspective and motivational interviewing.
• Complete VI‑SPDAT assessments as necessary.
• Meet with clients prior to admission to determine eligibility, assess needs, obtain releases, and orient to facility.
• Assess issues related to mental health, substance abuse, and domestic violence and make appropriate referrals.
• Link residents to appropriate community resources and services.
• Maintain regular contact with housing resources regarding residents.
• Work with the Guilford County School system and parents to ensure all children are enrolled, transportation options planned, and special needs addressed.
• Refer clients to specialized housing when appropriate.
• Maintain proper documentation in files and Homeless Management Information System (HMIS).
• Keep the Director of Pathways aware of any resident issues.
• Back up the Director of Pathways in their absence.

• Attend agency and program meetings.
• Weekly supervision.
• Attend training related to employment functions and responsibilities.
• Maintain card file of residents.
• Assist team with prescreening for intake processes.
• May require some travel within the Piedmont Triad area.
• Other duties as the Director of Pathways may deem necessary.

• A bachelor's degree in social work, psychology, or relevant social services required; BSW preferred.
• Minimum 2 years of experience in human services.
• Valid driver's license and reliable transportation.

Health insurance, dental insurance, vision insurance, life insurance/AD&D, short‑term and long‑term disability, supplemental insurance, 401K retirement plan, and paid time off with 11 observed holidays.

Greensboro Urban Ministry is committed to the principles of equal employment. The organization complies with all federal, state, and local laws providing equal employment opportunities. It maintains a work environment that is free of harassment, discrimination, or retaliation based on protected classes including age, race, religion, color, national origin, gender, sex, sexual orientation, gender identity or expression, physical or mental disability, genetic information, marital status, veteran status, or other protected characteristics.