Inventory Control Coordinator Lead; LP

Reports To:

Inventory Control Manager Department:
Inventory Control

Location:

Greensboro, NC Fulfillment Center

The Inventory Control Coordinator Lead is responsible for facilitating the day-to-day operations of the Inventory Control Department within the Greensboro Fulfillment Center. This position provides coaching and feedback to the Inventory Control Coordinator while ensuring inventory accuracy, process compliance, reporting integrity, and operational efficiency.

The Inventory Control Coordinator Lead partners closely with the Inventory Control Manager, Operations leadership, and third party, NFI leadership to maintain inventory accuracy, resolve discrepancies, improve inventory processes, and support fulfillment center performance. This role serves as the primary point of coordination for cycle count activities, inventory audits, inventory analysis, and corrective action initiatives.

• Facilitates daily Inventory Control operations to ensure inventory accuracy throughout the fulfillment center.

• Lead cycle count programs, inventory audits, and system-generated inventory verification activities.

• Coordinate count schedules and audit activities while ensuring timely completion.

• Investigate inventory discrepancies and determine root causes of variances.

• Support the training and effectiveness of the Inventory Control Coordinators.

• Monitor inventory integrity across active, reserve, receiving, shipping, and returns locations.

• Review inventory variance, exception, and audit reports to identify trends and opportunities for improvement.

• Perform research and analysis to resolve inventory discrepancies.

• Monitor inventory data accuracy and compliance with established procedures.

• Prepare and distribute daily, weekly, and monthly inventory performance reports.

• Provide daily inventory recaps and inventory accountability updates to the Inventory Control Manager.

• Track key inventory performance metrics and communicate findings to management.

• Collaborate with Fulfillment Center Managers, Supervisors, and the third party, NFI to resolve inventory and fulfillment issues.

• Partner directly with third party, NFI to support daily operational forecasts and inventory planning.

• Maintain communication regarding shipping, receiving, returns, and inventory-related activities.

• Work cross-functionally with Receiving, Shipping, Returns, Customer Service, and Operations teams to improve inventory accuracy and customer satisfaction.

• Support fulfillment center initiatives that improve inventory processes, storage utilization, and operational efficiency.

• Provide daily support to the Inventory Control Coordinator.

• Train employees on inventory control procedures, warehouse management systems, cycle counting, auditing practices, and inventory research processes.

• Support team adherence to company policies, inventory procedures, and safety standards.

• Coach employees to achieve and sustain technical expertise.

• Support and execute recommendations provided by the Inventory Control Manager.

• Partner with the Inventory Control Manager in interviewing, screening, and selecting candidates for Inventory Control Coordinator positions.

• Participate in onboarding and training new team members.

• Provide performance feedback, and coaching in accordance with company policies and procedures.

• Foster a positive, accountable, and customer-focused work environment.

• Monitor inventory errors resulting from receiving, shipping, returns, and other warehouse activities.

• Maintain records of inventory discrepancies, process failures,…