Customer Service Advocate

Customer Service Advocate

Customer Service Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Employees are to represent the Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.

• Answer customer inquiries relating to bank products and services via telephone, email, social media, and online chat.
• Recognize sales opportunities and refer clients to sales associates.
• Remain current on products, services, policies and procedures.
• Resolve customer inquiries or issues with respect to any loan product offered by the Bank.
• Resolve customer issues through account research and utilization of support materials and resources.
• Perform customer account transaction and maintenance activities accurately.
• Strive for first contact resolution of customer inquiries, transactions and problem resolution.
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.

• Prior customer service experience.
• Experience in call center, hospitality, restaurant, caretaking, and other relevant areas.
• Friendly and welcoming presence that demonstrates patience and understanding.
• High School Diploma.
• Punctual and reliable.
• Work on-site 100% of the time during the contract period.
• Once converted to a full-time employee, the role will move to a hybrid work model.

• $18/hr (firm across the board for all Advocates)

Associate

Full-time

Customer Service

Banking and Financial Services

• Medical insurance
• Vision insurance
• 401(k)

Greensburg, IN

Referrals increase your chances of interviewing at Cypress HCM by 2x.