Client First Center Advocate- Call Center

Are you looking to get your foot in the door with one of the top banking institutions based here in the Cincinnati area? Don't miss your chance, these will move fast!

• Answer customer inquiries relating to bank products and services. Inquiries may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
• Recognize sales opportunities and refer clients to sales associates
• Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by the company
• Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

• High school diploma or general education degree (GED)
• 1+ years of experience working in a high call volume service center
• Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems
• Strong interpersonal, verbal and written communication skills
• Demonstrated ability in providing excellent customer service