Branch Manager

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FLSA Status:
Position Summary

The purpose of this job is overseeing the efficient operation of the branch ensuring all operational functions and customer service are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff and ensuring the Bank’s participation in various community activities.

Branch Credit/Ownership (80%)

• Schedules and assigns work to all non-lending positions within the branch
• Coordinates the training and development and where necessary conducts “on the job” training for employees
• Responsible for developing and maintaining customer and business relations within the branch’s market area
• Responsible for making customer calls with a primary focus on customer retention, development of new business, excellent customer service and the sale of additional products and services. The Branch Manager will focus on expanding the number of deposit and operational products as well as services utilized by each customer
• Participates in various community activities on behalf of the bank
• Ensures all Bank brochures are up to date, stocked, and visibly displayed for customer convenience
• Organizes bank events such as open house, various holiday events, and other promotional events
• Assists the personal bankers during peak periods
• Keeps staff informed of pertinent changes in operational policy and procedures
• Ensures the branch and vaults are opened and closed on a timely basis
• Prepares performance appraisals and disciplinary notices as required
• Overall responsibility for the branch’s safekeeping of any of its cash or cash items
• Continually safeguard the bank’s assets and security of the working environment
• Responsible for periodic unannounced cash counts of all teller drawers and performs pre-audits to insure ongoing adherence with compliance procedures
• Provides backup for tellers and CSR’s when needed
• Maintain and test alarms and other security devices
• Oversees teller and vault cash levels
• Support staff for Saturday rotation
• Ensures excellent customer service skills are practiced by all the staff
• Proficient in Teller Pro to help with balancing and corrections
• Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm‑Leach‑Bliley Act, the Federal Reserve’s “lettered” regulations, and Branch Manager roles and responsibilities relating to each act.

Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
• Ensure continuing development of professional relationships with management and colleagues.
• Follow all bank policies and procedures
• Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

• Work overtime, as needed.
• Follow all bank policies and procedures
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Education
: Required - High School Diploma or equivalent.
Preferred - Post‑secondary certificate or degree, experience will be considered.

Experience
: Required - 1 to 2 years of experience in banking or related field.
Preferred - 3 to 5 years of experience in banking or a related area.

Licenses and Certifications
: Required - None.
Preferred - None.

Competency Statement(s)

• Accountability (core value) - Always do what we say and hold one another accountable.
• Accuracy - Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening - Gives full attention to…