Patient Services Coordinator – Front Desk

We are seeking a reliable and motivated Front Office Coordinator. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.

• Greeting and checking in/out patients in a courteous manner, including going over explanation of benefits and collection of co-payments, deductibles, co-ins, balances etc.
• Providing patients with initial intake paperwork and evaluating paperwork after completion
• Ordering and organizing supplies
• Working with building management to coordinate facilities
• Accepting furniture and other office deliveries; sometimes building small furniture
• Coordinating with set-up and implementation of janitorial staff
• Helping to coordinate IT setup and maintenance while working with our IT vendors
• Answering calls
• Scheduling and rescheduling appointments
• Answering emails and patient messages via Patient Portal
• Maintaining office upkeep and making sure common space is clean and clutter free
• Handling office mail
• Managing electronic patient forms

• High School Diploma or equivalent
• 2+ years of experience in a front desk setting
• Possess prior knowledge of OSHA/HIPAA requirements is preferred
• Previous experience with EMR/EHR
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Ability to multi-task
• Qualified candidates must be legally authorized to be employed in the United States