Support Specialist III

The Human Resources Department has an excellent opportunity for Staff Support Specialist III. This position performs a variety of administrative tasks in support of the HR Department's goals and objectives.

• Supports recruitment processes by utilizing an online applicant tracking system, scheduling interviews and other assessments, advertising in appropriate media, and providing support to HR staff as needed;
• Creates and maintains paper and electronic filing systems; moves files from one location to another and retrieves files from storage as required;
• Uses software for word processing, spreadsheets, electronic file management, and related tasks;
• Reviews files and documents for completeness and accuracy, ensuring adherence to human resources guidelines;
• Answers phone and greets walk-in customers;
• Processes and/or responds to assigned human resources-related requests;
• Participates in special projects and provides administrative support to HR Department staff;
• Assists with budget entry, reconciliation of credit card statements and departmental expenses, and other related duties;
• Operates various mail equipment; weighs, determines postage, and processes incoming and outgoing mail;
• Performs other job-related duties as assigned.

• High school diploma or GED supplemented with college-level coursework in human resources, business administration, or a related field (associate’s degree in human resources or business administration preferred); and
• At least three years of clerical/administrative support and customer service experience.

• Customer service principles and techniques.
• Modern office practices, procedures, and methods.
• Proper business English, spelling, and grammar.

• The operation of assigned office equipment, including computer equipment and various software packages.

• Maintain confidentiality of personnel information.
• Work accurately with close attention to detail.
• Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
• Establish and maintain good working relationships with other City employees and the public.
• Work independently within established procedures.
• Communicate verbally with customers in a face-to-face setting or by telephone, answering questions and handling issues with tact and courtesy.
• Display initiative, flexibility, and receptiveness to ideas, changes, and tasks.
• Work under pressure to meet deadlines and handle tasks that come up simultaneously or unexpectedly.
• Meet the mental and physical demands of the position.

NC Notary Public certification preferred at time of hire; required within six months of hire.