Assistant Community Manager

Assistant Community Manager at Hawthorne Residential Partners

We’re looking for passionate, hardworking, and caring individuals ready to make a meaningful impact at our award‑winning apartment communities each day. As a top 50 multifamily management company proudly rooted in the Southeast, we lead with heart and operate with purpose. Our Live It culture reflects a commitment to service, connection, and exceeding expectations.

As an Assistant Community Manager, you support day‑to‑day community success. From leasing and resident relations to financial tasks such as rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you lead by example, resolve resident concerns, and help ensure the team and community feel supported and empowered.

Education

• High School or GED equivalent

Experience

• Two years of property management experience preferred
• Six months of prior assistant community manager experience preferred

Licenses & Certifications

• Valid Driver's License
• A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
• Monitor delinquencies, make weekly follow‑up calls, and coordinate eviction procedures as needed
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
• Assist with financial reporting and documentation for the Community Manager and regional leadership

• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
• Support a positive and productive work environment through clear communication and goal‑setting
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow‑through

• Positive Attitude:
  Enthusiastic, passionate, and driven within day‑to‑day operations
• Financial Understanding:
  Ability to interpret financial reports and make informed decisions while considering budget constraints
• Conflict Resolution:
  Resolve residential conflicts and disputes with confidence and professionalism, ensuring effective outcomes
• People Service & Customer‑Focused:
  Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection
• Problem‑solving:
  Skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results

Office

Hours:

Monday–Friday, 9:00 AM–6:00 PM;
Saturday, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40‑hour schedule.

Evening and weekend availability may be required for resident events or based on community needs.

Assistant Community Manager‑specific benefits: monthly leasing and renewal commissions plus quarterly performance bonuses, in addition to hourly compensation.

Our Career Path Program supports growth and development for all employees.

• Free Dental Insurance
• Comprehensive and Affordable Plans for Medical and Vision Coverage
• Health and Wellness Incentives
• 401( k) Retirement Match Program
• Paid Time Off – including birthday leave
• Paid Sick Time
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth – Access to Doctors 24/7/365
• Company Paid Life Insurance
• Retirement Planning Services

Hawthorne is an equal opportunity employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales