Product Information Manager, Aftersales

** Job Title
** Product Information Manager, Aftersales
** Job Category
** Product Support
** Job Description
** What starts with
** YOU**, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented
** Product Information Manager, Aftersales – Aftermarket Parts Marketing Department
** based at our Headquarters office.
*
* WHAT YOU WILL DO:

*** Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications.
* Stay current on road-mapped
** Product Information Manager (
** PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date.
* Work with a core functional team to ideate and develop new eCommerce features and functionality.
* Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions.
* Design workflows and roles within PIM to digitalize key commercial aftermarket processes.
* Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation.
* Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience.
* Establish and maintain harmonized Product Information Management processes across the global HYMH organization.
* Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks.
* Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration.
** WHO YOU ARE:
*** A detail-oriented leader who understands the strategic importance of product information in driving sales and customer satisfaction.
* Skilled in managing complex product data across multiple systems and ensuring accuracy, consistency, and usability.
* Experienced in eCommerce development, merchandising, and sales feature enhancements for aftermarket parts.
* Comfortable working cross-functionally with marketing, product management, operations, IT, and external stakeholders.
* Capable of creating and executing go-to-market strategies that enhance the parts shopping experience.
* Proficient in developing processes, workflows, and best practices for product data management.
* Analytical, with the ability to develop KPIs and monitor system health to ensure optimal PIM performance.
* Adept at identifying and implementing new eCommerce features and leveraging other systems to enhance product attributes.
* Skilled in training, supporting, and providing resources for system users.
* Committed to improving the customer journey from parts lookup to check out in the HYMH aftermarket business.
** WHAT YOU WILL NEED /

EDUCATION:

*** B.S. in Marketing or related field preferred.
* Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.
* With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.
* With an MBA: 2–3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.
** SKILLS, EXPERIENCE AND ABILITIES:
*** Strong knowledge of marketing and promotional strategies.
* Desired knowledge of a PIM and eCommerce platform.
* Experience in marketing, master data management, eCommerce, or related fields.
* Proficiency in market analysis.
* Skilled in Microsoft Office Suite.
* Strong project management and organizational skills.
* Proven written and oral communication skills.
* Ability to work cross-functionally and build alignment across teams.
* Experience creating go-to-market product strategies and upsell/cross-sell opportunities.
* Ability to develop and maintain data governance processes.
*
* Who we are:

** Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology…