Branch Customer Service Representative - Greenville NC

Branch Customer Service Representative – Greenville, NC at AAA‑The Auto Club Group.

Full‑time, hourly position.

Provide sales and support services to members, greet customers, process transactions, handle inquiries, promote products and services, and contribute to office events that enhance member awareness and revenue.

• Greet and service members, including selling membership, travel and banking products.
• Generate leads, update members on special offers, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Perform cashiering services: take and process payments for insurance policies, travel tickets, and other products; balance cash drawer.
• Resolve member/customer complaints and seek assistance from management in complaint resolution when necessary.
• Provide administrative support to travel/insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Complete other duties as assigned.

• Competitive hourly wage: $19.00 – $21.50, plus incentives and annual bonus potential.
• Medical, dental, and vision benefits.
• 401(k) match.
• Paid parental leave, adoption assistance, and paid time off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement, and other professional development opportunities.
• AAA membership and discounts, perks, and rewards.

• High School Diploma or equivalent.
• Experience in a customer‑focused environment.
• Proficiency with Microsoft Office applications.
• Ability to take personal responsibility for problem resolution.
• Multi‑tasking and prioritization skills to meet office customer service goals.

• Passion and enthusiasm for working with people.
• Basic mathematical calculations for accurate monetary transactions.
• Effective verbal and written communication skills.
• Team‑work abilities.
• Ability to exceed member expectations regarding professionalism and efficient customer service.
• Ability to work under pressure in a high‑volume, fast‑paced environment.
• Flexibility to work irregular hours, including holidays and weekends (may include community events).

This is an in‑office position. Employees service ACG members in‑person at an ACG branch facility.

Rarely Enough:
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for the performance of this job. All applicants offered employment will be required to consent to background and drug screening as required for the position.

Reasonable accommodations will be made for otherwise qualified applicants as needed.