Customer Care Coordinator-Order

Customer Care Coordinator-Order Experience I

Apply for the Customer Care Coordinator-Order Experience I role at Numotion
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Job Purpose:

Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system ensuring accuracy and completeness of intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de‑escalate customers whenever possible.
• Coordinates scheduling of at‑home testers (ATP’s) and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards.
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager.
• Utilizes Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adheres to employee or customer confidentiality and complies with Numotion’s policies and federal regulations.
• Provides excellent customer service for all internal and external customers with solutions for concerns; focuses on customer service as a top priority.

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

• Strong communication skills, written and verbal.
• Strong listening, organization, and priority‑setting skills.
• Ability to work in a fast‑paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation, and make sound decisions.
• Ability to provide best‑in‑class customer service.
• Working knowledge of service order processing.
• Knowledge of complex rehab equipment and products.
• Prior experience working in durable medical equipment industry.
• Exceptional interpersonal and problem‑solving skills internally and externally with customers.
• Proficiency with MS Word, Excel, PowerPoint, and Outlook.

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods at a desk and/or on a computer.
• Occasional moving and reaching with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental, vision insurance, short‑term and long‑term disability, a 401(k), and life insurance. We are an equal‑opportunity employer respecting diversity and inclusion. Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

Entry level

Full‑time

Other