Geek Squad Senior Repair Technician

Join to apply for the Geek Squad Senior Repair Technician role at Best Buy

$15.00/hr - $20.55/hr

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
• Communicate department goals and other important information to team members in a clear, accurate and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

• Experience working with Windows operating systems.

We’re committed to helping our people thrive at work and  offer generous benefits that address your total well‑being and provide support as you need it, especially key moments in your life.

• Competitive pay.
• Generous employee discount.
• Financial savings and retirement resources.
• Support for your physical and mental well‑being.

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Best Buy is an equal opportunity employer.

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.