ECU + Cohort
Listed on 2026-10-14
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Clerical
Will the position be subject to the CBC policy?
Will the position be subject to the CBC policy? No
Job DescriptionJoin the ECU Work+ Cohort for an immersive four-year work experience tailored to your field of study.
* This program builds skills each semester, enhancing your marketability upon graduation with mentorship support. The first two years focus on establishing a foundation in customer service, transitioning into hands-on experience within your specific field thereafter.
Role Responsibilities:
- Administrative support: Complete paperwork, file records, answer calls, operate office equipment, maintain logs, and adhere to protocols.
- Customer Service: Greet and assist students, staff, and guests; connect them with campus resources.
- Cash Handling: Manage transactions and follow payment security procedures.
- Security: Ensure patron safety at events and enforce facility policies.
- Team Member: Attend training and maintain positive communication with staff.
- University Representative: Model professionalism and promote a positive image of ECU on social media.
- Job Shadowing and Mentorship: Attend trainings and seminars to learn essential skills on self-reflection on being a mentee, and developing skills to become a mentor.
- Effective Communication
- Accountability
- Professionalism
- Problem Solving and Critical Thinking Skills
- Teamwork
This position combines work responsibilities with dedicated time for professional skill development, aligning with career readiness competencies sought by employers.
* Employment in this position is funded exclusively from departmental financial resources (operating budget, grants, receipts, student activity fees, etc.) and so continued employment is dependent upon the continued available funding from the department and the Work+ program. Additionally, employment is contingent on satisfactory performance and conduct.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
GPA Requirement
GPA Requirement Minimum of 2.0
All intended majors are welcomeLicense/certification required
Open DateOpen Date 09/03/2026
Close DateClose Date 10/19/2026
Open Until Filled NoEast Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at (Voice/ TTY ) or ADACoordinator
.
Eligibility for Employment
Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Departmentfor People Operations, Success, and Opportunity
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. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .
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