Sr. Network Voice Engineer

Job Description:

9+ years of hands-on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services.

Hands-on experience on CUCM & Unity Connection version 8.x & 9.x.

Have clear understanding on VOIP protocols like SIP, H.323 and MGCP.

Hands-on experience on Cisco C series and B series server along with ESXi 4.0 or 5.0.

Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.

Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore procedures.

Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.

Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc.

Have clear understanding about UCCX historical & online reporting.

Have clear understanding about CAD and Finesse agent desktop.

CCNA – Collaboration.

CCNP – Voice/Collaboration.

Excellent troubleshooting skills. Must be able to quickly identify and resolve network-related issues in the smallest possible time.

Answer any questions related to design and architecture while on P1 Bridge.

Must be able to participate and represent the team in Change and Incident management meetings.

Excellent communication and presentation skills.

Coaching analysts for correct routing of tickets, capturing critical information.

Open for 24x7 availability.

Excellent leadership skills.

Should have good knowledge of ITIL Processes awareness and adhering.

Possess outstanding interpersonal and teamwork skills.

Should have experience on Gateways.

Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

Report on Telephony Problems within established time frames.

CUCM 8.x & 9.x.

Cisco Unity Connection 8.x & 9.x.

SIP, MGCP, CUBE & H323 gateways.

UCCX 8.x and 9.x, CAD and Finesse.

Scripting knowledge of UCCX.

Understanding of UCCX integration with logger, WFM, Email integration etc.