Community Engagement Specialist

Under general supervision of the Community Development Director, assists in the coordination and facilitation of neighborhood improvement efforts to enhance quality of life.

FLSA Status:
Non-Exempt

This is a continuous posting and may close at any time.

• Serve as a liaison between City departments and neighborhood groups to improve communications on needs and problems.
• Receive and respond to citizen and neighborhood concerns.
• Provide corrective action by referring to the appropriate department(s), coordinating follow-up, and ensuring citizen satisfaction.
• Meet with community leaders to handle concerns through the program.
• Assist with the development and approval of neighborhood associations, and provide support to increase their effectiveness.
• Attends neighborhood association meetings as directed.
• Makes group presentations and facilitates group discussions.
• Assists with the development and implementation of neighborhood plans and strategies to address community concerns.
• Coordinate the neighborhood association and neighborhood improvement grant programs.
• Performs other related duties as assigned.

• Bachelor's degree or higher from an accredited college or university with a major in urban planning, public administration, sociology, social work, psychology, public affairs or related field.
• Over three years of experience working with diverse groups and the general public, with an emphasis on conflict resolution and problem‑solving functions; some experience in a local government environment preferred.

• Knowledge of: neighborhood improvement strategies, problem‑solving, and conflict‑resolution techniques, and urban planning principles; laws, legal codes, government regulations and ordinances.
• Skill in: researching and analyzing facts while exercising sound judgment in arriving at conclusions; organizing, prioritizing, and following through on multiple projects simultaneously without close supervision.
• Ability to: learn the operations, policies, and procedures of the various City departments, and the location and characteristics of neighborhoods within the City; display exceptional interpersonal skills; prepare clear, concise reports and recommendations; operate a personal computer and related office technology; and establish and maintain effective working relationships with property owners, residents, the general public, and other City employees and officials.

• Valid North Carolina driver’s license.
• Available to attend night and weekend neighborhood meetings on a regular basis as needed.