Clinical Engagement Coordinator - Part Time - Afternoon

Outpatient Behavioral Health

Greenville, NC

Part-time Hours - 2:45pm to 6:45 pm

Are you someone with a naturally friendly demeanor? Do you like helping families in need? Are you organized and quick to learn? If so, NOVA is currently hiring a Clinical Engagement Coordinator and this may be the right fit for you.

• Maintaining a positive professional image to promote the NOVA Community Based programs
• Greeting and assisting patients as they arrive to the clinic
• Managing communication as it relates to referring providers, NOVA personnel, and community agencies
• Scheduling and rescheduling appointments and inputting data in EHR systems utilized by NOVA
• Participating in professional development activities

• Interacting with staff and patients in a positive and civil manner while projecting and maintaining a positive professional image for the NOVA Children/Adolescent program
• Manning the front desk of the Tidal Clinic Office to greet and provide assistance to patients as they arrive
• Answering, directing, and/or responding to phone calls, texts, emails and faxes
• Coordinating and communicating with Providers, NOVA Personnel, and community agencies in the facilitation of referrals for NOVA services and NOVA referrals to other agencies
• Facilitating family completion of intake paperwork and testing materials
• Creating patient record in EHR and inputting referral data
• Scheduling, rescheduling, and inputting patient appointments into the NOVA EHRs and reminding families of those appointments
• Facilitating telehealth appointments for families that are unable to attend appointments in person
• Coordinating and communicating with Providers, NOVA Personnel, and community agencies in the facilitation of authorizations for prospective patients
• Contacting required stakeholders about authorization status
• Participating in professional development activities as assigned by the Program Director
• Other duties as assigned

Greenville, NC (Some travel within Greenville to different locations may be required.)

• High School Diploma or equivalent
• Excellent computer and typing skills
• Attentive to detail
• Effective organizational and communication skills

• Associate degree
• At least one year of previous business experience
• Experience in an administrative role in a behavioral health setting