Manager of Admin Systems

INTERNAL POSTING:
Open only to applicants currently employed by East Carolina University

This position serves as a supervisor and technical resource for the ITCS EA Admin Systems team and is responsible for supporting all associated enterprise software and services. This includes, but is not limited to, Application Xtender, Output Transformation Server, ePrint, Evisions, Cornerstone, People Admin, Intellistack, Docu Sign, Clover, Jaggaer, PETS, and Banner security. These applications are business and/or mission critical to the University.

• Responsible for managing a team of IT programmer/analysts/technicians to confirm requests are prioritized appropriately and team procedures are being followed
• Serve as a reference to help enhance team member’s skills to assist with maximizing their success
• Accountable for monitoring the progress of the team’s assigned work and keeping multiple projects/requests on track to meet deliverable deadlines and satisfy stakeholders/clients
• Provide day to day planning and organization of the work to be completed for supported systems/software
• Monitor supported systems/software via reports and user feedback to ensure uninterrupted and accurate functioning of the information systems
• Responsible for creating performance goals and working with management and team members to ensure they have the opportunities and resources needed to meet their goals
• Complete performance evaluations annually and offer feedback regularly throughout the year
• Responsible for contributing to the long-term planning and development of the team
• Responsible for developing and enhancing ITCS’s relationship with the supported business offices
• Responsible for “leading by example” to foster and engaged work environment that encourages innovation, creativity, and teamwork

• Accountable for staying abreast of the University’s needs for supported software. When necessary, evaluate alternative solutions to ensure ITCS provides solutions that meet the needs of the University
• Work with departments to understand their business needs to recommend solutions that improve business processes using electronic solutions. Break down and organize recommended solutions into specific objectives and actionable plans. Review recommended solution with supervisor and gain approval for actions to be taken. Data integrity must be maintained while keeping good processing efficiency and keeping the availability of data of utmost importance.
  
  Time and resource estimates are provided as part of the analysis process
• With new technology being implemented, this position must be an advocate of the newer types of technology and thus explain the values to be gained by using the technology. Explanations would include the cost reduction benefits through financial or time saving, compatibility issues, future expansion and modification, etc
• Maintain open communication and on-going consultations with clients to ensure a successful application life cycle process. This position will normally be responsible for the entire systems development lifecycle, which will include complex analytical activities
• Regularly provide guidance and suggestions on tasks involving supported systems to team members
• This position must also allocate resources and time for research and development with the intent of investigation and implementation of latest advances in software functionality/features

• Accountable for monitoring the progress of the team’s assigned work and keeping multiple projects on task to meet deliverable deadlines and satisfy stakeholders
• Serve as the team’s primary project manager to review and prioritize both project and routine work requests as they are received to balance meeting customer needs with resource availability
• Contribute to the team’s quarterly project roadmap and project request backlog, and keep supervisor and stakeholders informed about the status of projects and supported systems
• Document and track enhancement requests, development requests, processing problems, needed improvements, and vendor supplied upgrades
• Create project specifications, develop project goals and objectives, supervise project…