Application Analyst III - Epic Analyst; Healthy Planet​/Compass Rose

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

• Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
• Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures. Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
• Ability to effectively analyze and resolve complex issues.
• Provides well‑written and effective professional and technical documentation.
• Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery. Stays informed on current market trends and emerging technology developments that impact the department. Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority.
• Adherence to Service Level Agreement (SLA). Recommends and coordinates activities with internal and external resources as needed to improve performance.
• Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind.
• Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance.
• Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others.

This position is required to rotate on‑call responsibilities.

• All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users.

• Epic Electronic Medical Record, specifically Healthy Planet, Compass Rose, Epic Care Link, MyChart, Care Everywhere, Dorothy and Comfort and associated Epic tools such as Smart Forms, Reporting Workbench, Slicer Dicer, Roster Management, Health Maintenance and SDoH (Social Determinants of Health). Integrated content from Unite Us, JHH Associated Clinical Groups, and NC HIEA.

• Bachelor’s degree in computer science, Information Systems or Healthcare related field or relevant work experience required- or higher.
• 5 + years of experience as analyst implementing vendor packaged software applications required.
• Advanced knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
• Ability to…