Microsoft 365 Architect

Position Summary

• Leads architectural strategy and implementation of Office 365 Solutions.
• Leads and Mentors all team members.
• Responsible for final review of all changes to ensure a healthy, secure, and stable infrastructure.
• Leads all team members in complex troubleshooting.
• Lead administrative and maintenance activities to ensure a healthy, secure, and stable infrastructure.
• Develops and reports against Client technologies KPI's to ensure critical business objectives are being met
• Monitor the Office 365 environment and proactively implement changes to reduce risk and minimize unplanned outage or performance issues
• Evaluate, recommend, implement, and maintain security hardening standards across Office 365 components.
• Works on (or leads) advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.
• Evaluates, selects, integrates, and implements new Office 365 features, and processes.
• Provides well‑written technical documentation and demonstrate strong oral communication skills.
• Lead other engineers, colleagues, consultants, and vendors to effectively analyze and resolve complex issues.
• Serve as highest internal level of escalation for critical issues and develops root cause analysis and reporting.
• Provide on‑call support as needed by the business, to 24x7 critical infrastructure operations.
• Provides leadership in the planning and design of Office 365 architecture roadmaps.
• Leads in the development of operational policies, procedures, and best practices.

• Bachelor's degree in a related Information Technology course of study or equivalent work training and experience required- or higher.
• Microsoft 365 fundamentals is required or must be completed within 2 months of hire.
• Microsoft Security Administrator Associate must be completed within 4 months of hire.
• Must complete Enterprise Administrator Expert within one year of hire.
• Must Complete one Additional role‑based certification within one year of hire.

• 8+ Years of progressive experience as a Microsoft 365 Administrator or equivalent role.
• Expert Level understanding of Office 365 technologies and solutions.
• 5+ years of ITIL experience.
• 5+ years of experience with project management.
• 5+ years of experience creating automation scripts via Power Shell, VB or other scripting languages.
• 5+ years of group policy management.
• 5+ years of Active directory experience.
• 5+ years of experience supporting complex and diverse technical environments.
• Successful track record of meeting SLAs for assigned incidents with a higher degree of quality.
• Successful Track record of completing assigned project work on time with high degree of quality.
• Successful track record of working collaboratively with others.
• Experience with enterprise applications, asset management tools, remote support tools and enterprise anti‑virus tools.
• Proven advanced analytical and problem‑solving abilities including packet capture analysis, log file analysis and other diagnostic tools.
• Extensive experience working in a team‑oriented, collaborative environment.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment for self and team members.
• Experience in maintaining task schedules, and meeting project deadlines required.
• Experience supporting customers with complex technology issues.
• Experience conducting research into a wide range of computing issues as required.
• Has a diverse understanding of foundation architecture, hardware, and software.
• Solid understanding of networking concepts.
• Solid understanding of server administration functions.
• Possess a strong customer focused orientation to ensure that client needs are addressed and resolved in accordance with service level agreements.
• Ability to effectively lead, guide, direct and mentor staff.
• Technical escalation point for staff.
• Ability to identify root cause of issues and implement permanent resolutions.

$96,824.00 - $

ECU Health is a mission‑driven, 1,708‑bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not‑for‑profit system is comprised of 13,000 team members, nine hospitals and a physician…