Technology Support Analyst - Advanced

• Job Title:
  
  Technology Support Analyst
  - Advanced
• Position Number: 911270
• Vacancy Open to:
  All Candidates
• Time-Limited:
  No
• Department Homepage: (Use the "Apply for this Job" box below)./
• Advertising Department: ITCS DATA SERVICES
• Division:
  Administration & Finance
• Classification
  
  Title:
  
  12249 Technology Support Analyst
• Competency Level: 3 - Advanced
• Working Title:
  
  Technology Support Analyst
  - Advanced
• Number of Vacancies: 1
• Full Time Equivalent (FTE): 1.0
• Full Time or Part Time:
  Full Time
• Recruitment Range: $35,406 - $92,482
• Anticipated Hiring Range: $73,607 - $81,785
• Salary Grade Equivalency: DT09
• Work Schedule:
  
  Monday
  - Friday
• Work Hours:
  
  8:00 a.m.
  
  - 5:00 p.m.
• Position Location (City):
  Greenville
• Job Category:
  Staff

East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

The Administration & Finance Division encompasses a broad range of operational, financial, technological, safety, administrative and people-focused units that support the daily functions and long-term success of the university.

Information Technology and Computing Services (ITCS) provides strategic technology leadership, enterprise IT services, cybersecurity, and digital solutions that support East Carolina University's teaching, research, student success, medical, and administrative operations. ITCS partners across the university to deliver secure, reliable, and innovative technology services that advance ECU's mission and strategic priorities.

Enterprise Data Services (EDS) provides enterprise data management, governance, analytics, reporting, and database administration services for ECU. The team develops and supports data platforms and business intelligence solutions that enable data-informed decision-making, improve operational effectiveness, and ensure the university's data assets are secure, trusted and strategically managed.

This Analyst will be used primarily in Enterprise Data Services (EDS) to support University Advancement projects and will be a key support analyst in data conversion from legacy CRM to Anchor
360 in Salesforce. Reporting to the Director of Advancement Services, this position represents Senior Software Development for advanced administrative systems development and technology services for the university within the EDS group. This position performs complex analytical activities within University Advancement's CRM, and interfaces with Banner and our online giving portal, using specialized knowledge and skills. Work will involve design, analysis, and programming associated with the development, enhancement, and maintenance of highly complex, dynamic Anchor
360/ascend reports, dashboards, and queries, with an emphasis on serving the needs of the students and alumnus of East Carolina University. Projects assigned span the entire enterprise of the university. May also be asked to assist with any of the third-party products that are purchased to interface with and compliment the Enterprise-Wide CRM solution and the…