Student Employment - Black Pod End User Support Student Workers
Listed on 2026-10-18
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support
- Black Pod End User Support Student Workers Please see Special Instructions for more details.
Position Information
Advertising Department
Advertising Department ITCS CLIENT ENGAGEMENT AND SUPPORT
Academic Term/Year
Academic Term/Year FALL 2026
Position Title
Position Title Hourly Student Employment
- Black Pod End User Support Student Workers
Posting Number
Posting Number 08727
Position Number
Position Number 08727
Student Job Category
Student Job Category Student
- Hourly Job
Position Location
Position Location On-campus
City
State
State NC
Number of Vacancies
Number of Vacancies 3
Rate of Pay
Rate of Pay $13.00/hourly
FLSA Status
FLSA Status FLSA Non-exempt
Will the position be subject to the CBC policy?
Will the position be subject to the CBC policy? No
ECU Department of ITCS Client Engagement and Support is currently seeking several Black Pod End User Support Student Workers.
Position SummaryThe Black Pod End User Support Student Worker provides front-line technical assistance to ECU students, faculty, and staff. This role supports the university’s computing environment by helping resolve hardware, software, and account-related issues, assisting with device setup, and supporting IT operations within the Black Pod support area.
Key Responsibilities- Provide end-user technical support for Windows and macOS devices, including troubleshooting login issues, software errors, and connectivity problems.
- Assist with computer imaging and reimaging, including upgrades (e.g., Windows 10 → Windows 11).
- Respond to support tickets, walk ups, and scheduled appointments.
- Document work performed in ECU’s IT service management system, Team Dynamix.
- Perform basic hardware tasks, such as replacing peripherals, checking cables, and preparing equipment for deployment.
- Provide customer service by communicating clearly, professionally, and patiently with users.
- Assist ITCS staff with special projects, inventory, and equipment moves as needed.
- Part time, typically 10–20 hours per week, with flexibility around class schedules.
- On campus ITCS support areas, including labs, offices, and the Black Pod support zone.
- Collaborative work with full-time IT staff and other student technicians.
Minimum of 2.0
Preferred Experience:- Strong customer service and communication skills.
- Basic knowledge of Windows and/or macOS environments.
- Willingness to learn new technologies and follow IT procedures.
- Ability to lift up to 25 to 50 pounds as needed for IT support.
- Experience with computer troubleshooting or IT support.
- Familiarity with imaging tools, device management, or ECU IT systems.
- Acceptable driving record and at least 3 years of driving experience to operate state vehicles.
Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire.
Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive…
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