Field Auto Damage Adjuster - Greenville, NC

Field Auto Damage Adjuster - Greenville, NC

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As a Field Auto Damage Adjuster, you’ll be out in the field every day—writing estimates on-site at customer homes, repair shops, and tow yards. You’ll complete hands‑on inspections, assess damage in person, and handle a variety of claim types including repairable vehicles, total losses, and virtual reviews. This is a fast‑paced, active role where no two days look the same.

• Support customers through their claim with care, clarity, and empathy.
• Make the process as simple and stress‑free as possible by being a reliable partner from start to finish.
• Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines.
• Connect with customers through phone, email, or video to guide them through the claims process, adjusting communication style based on customer preference and keeping them informed every step of the way.
• Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties. Navigate tough conversations professionally while staying aligned with legal and company standards.
• Use estimating tools, resources, and training to make accurate decisions in a fast‑moving environment. Apply strong critical‑thinking skills to resolve issues and move claims forward efficiently.
• Document work clearly and accurately in the claims system, following policy guidelines to protect the company and ensure each claim is handled correctly.
• Maintain daily travel to customer homes, repair shops, and tow yards. Candidates must reside in or near Greenville, NC to be considered. A company car may be provided, depending on business need.
• As a condition of employment, obtain an adjuster’s license in multiple markets within 60 days of hire and maintain all required licenses and continuing education.
• Work experience:
  
  At least 24 months writing auto damage estimates; proficiency with estimating software such as CCC One, Audatex, or Mitchell; valid driver’s license.
• Functional skills:
  Communication, Attention to Detail, Technical Proficiency, Time Management, Problem Solving, Customer Focus, Independence.

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

Compensation offered for this role is $55,500.00 - $93,600.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment‑based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the ‘EEO Know Your Rights’ poster click ‘here’. To view the FMLA poster, click ‘here’. It is the Company’s policy to employ the best qualified individuals available for all jobs.

Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.

This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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