Client Billing Analyst

Responsibilities

• Accurately select and allocate specific charges by service type for assigned clients.
• Ensure that charges on invoices from vendors are accurate. Accurately select and create invoice and statement with associated breakdown for assigned clients.
• Take ownership of client relationships including participating in client calls and meetings.
• Function as a liaison for the Billing Services Department by asking probing questions that will help prepare Billing readiness to meet customer and department needs.
• Push internal teams to continually strive for excellence.
• Meet company and departmental timelines and goals for productivity and accuracy regarding client billing cycles.
• Demonstrate a clear understanding and use discernment on internal escalation process, including notification to both management and other relevant OSC Associates regarding critical client issues.
• Demonstrate ability to navigate, utilize and maintain all pertinent internal databases.
• Develop knowledge of products, pricing, and promotions as it relates to telecom providers in the OSC portfolio.
• Develop a clear understanding and performance of all Billing procedures and protocols.
• Demonstrate a disciplined work ethic including being adaptable and taking necessary steps to fill in any gaps that may arise.
• Use knowledge and skills efficiently and effectively and be willing to develop personal knowledge and skills.
• Take responsibility for mistakes and correct them promptly.
• Data and system use must comply with One Source information security policies and standards.
• Unauthorized access to data and/or systems is prohibited.

• Ability to comprehend documents, such as carrier invoices, and extrapolate data.
• Ability to apply concepts of basic algebra.
• Organization, prioritization, and proactive problem-solving skills.
• Excellent written and verbal communication skills
• Excellent time management skills
• Escalation and conflict management skills
• Ability to be highly collaborative with internal and external teams
• Independent, critical thinker / problem resolution skills
• High accountability to team outcomes
• Ability to present oneself and communicate both orally and writing in a professional, positive, and courteous manner always.
• Work as an effective and proactive team member; understands the importance of supporting our clients and teammates.
• Ability to be flexible and productive in an environment with regular interruptions.
• Ability to apply effective time management and self-management skills.

• Basic computer skills of navigating, keyboarding, file maintenance, and troubleshooting
• Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, and Outlook).

• Graduation from high school or high school equivalent is required.
• 1-3 years of Telecom, Enterprise Datacenter or Security experience
• 1-3 years of experience in direct customer engagement roles

One Source