Director of Pain Operations

Location:

ECAA Corporate Office, Greenville, North Carolina; on-site with frequent travel to practice locations

Status:
Full-time/Exempt

Department:
Corporate-Pain Management

Reports to:

Chief Executive Officer

The Director of Pain Operations provides corporate operational leadership, oversight, and support for all pain management divisions and practice locations within ECAA. Reporting directly to the Chief Executive Officer, the Director partners with physicians, advanced practice providers, division leaders, practice managers, and corporate support teams to standardize operations, implement best practices, benchmark performance, and improve patient access, practice efficiency, and financial performance.

The Director works closely with HR, Finance, Revenue Cycle Management, Compliance, and physician leadership to strengthen practice workflows, support compliance across physicians and divisions, and ensure timely resolution of identified issues. The position also supports ECAA’s growth by identifying and evaluating pain practices interested in joining the organization, supporting due diligence and integration, and evaluating and launching de novo locations.

Provides strategic and operational leadership for pain management services and related clinical programs in alignment with the organization’s mission, values, strategic priorities, and commitment to high-quality, patient-centered pain care.

Leads operational and financial performance improvement across all ECAA pain management divisions and practices in partnership with physician leaders and local practice management, including staffing, provider productivity, utilization, access, referral management, expenses, resource allocation, and program growth. Establishes clear action plans, responsibilities, and follow-up with the appropriate leaders.

Partners with the CEO, physician leadership, and corporate teams to identify and evaluate pain practices interested in joining ECAA; build relationships with prospective partners; support operational due diligence; and lead operational integration. Evaluates de novo opportunities, including market demand, referral potential, competition, staffing, and financial feasibility, and develops business plans and launch plans for approved sites.

Partners with pain management physicians, APPs, clinical leaders, and administrative leaders to address operational challenges and improve access, care coordination, clinical outcomes, provider performance, and the patient experience.

Develops, implements, and monitors operational plans, policies, procedures, workflows, and performance standards that support efficient, effective, evidence-based, and compliant delivery of comprehensive pain management services.

Analyzes financial, clinical, access, referral, productivity, and operational data to identify trends, opportunities, and performance variances and partners with leadership to develop plans to improve outcomes and achieve organizational goals.

Partners with Revenue Cycle Management to improve registration, insurance verification, prior authorization, documentation, charge capture, and denial resolution workflows. Identifies and addresses operational causes of lost or delayed revenue and coordinates improvement plans with physicians and practice leaders.

Partners with Compliance and physician leadership to ensure physicians, divisions, and practice locations comply with organizational policies, applicable regulatory and accreditation requirements, and federal and state healthcare laws and regulations, including requirements related to controlled substances, prescribing, medication management, documentation, and patient safety. Coordinates education, monitoring, audits, and…