Bilingual Case Aide_JOR

Overview

Join to apply for the Bilingual Case Aide - JOR role at National Youth Advocate Program (NYAP).

Responsibilities and qualifications reflect the needs of the role and are focused on administrative and case management support for program staff, with a requirement for bilingual English/Spanish abilities.

• The Case Aide for La Jornada provides administrative and document support to program staff and maintains a flexible, organized and efficient work schedule. May require extended hours and weekend work.
• Work alongside the program case management team to support ORR’s seven-day Case Management policy requirements.
• Maintain records data per ORR’s/NYAP’s/NAR’s records management policies.
• Complete records requests from ORR and Verification of Release (VOR) changes; support case management with VOR needs and updates.
• Ensure documentation is timely uploaded to ORR’s system of record, to wit: UC Portal and NYAP’s Evolv system.
• Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors; assist with searches, background checks, CA/N checks, and other case management activities.
• Assist with maintenance of case files and completion of intake and discharge packages.
• Support coordination of legal service providers (LSP) “Know Your Rights” presentations and legal screenings.
• Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed.
• Assist with coordination of travel for children and staff; support intake case files and required intake documentation.
• Prioritize work and manage multiple priorities to meet deadlines; demonstrated ability to work with a diverse client base.
• Maintain confidentiality and work independently with a high level of professionalism.
• Operate technology and learn new software applications as needed.
• Perform other responsibilities as required.

• High School Diploma; a 4-year degree is preferred.
• Understanding of ORR Policies and Procedures.
• Proficient with desktop and laptop computers, smartphones and tablets, printers, scanners, and software including word processing, spreadsheets, and databases.
• Bilingual (English/Spanish); fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

• Compassion and support with a long-term view on people
• Drive for excellence and continual improvement
• Excellent customer service and communication skills
• Sensitivity to cultural diversity
• Enthusiastic self-starter
• Strong organizational and administrative skills
• Ability to work independently and as part of a team

• Use of manual dexterity, tactile, visual, and audio acuity
• Repetitive motion, prolonged sitting and standing, and sustained visual and mental demands
• Occasional lifting up to 25 pounds, bending, pulling, and carrying
• Frequent travel and driving, with duration depending on program needs
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

We are an Equal Opportunity Employer who celebrates diversity and is committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.