Student Services Program Coordinator Ii

POSITION: 061912 STUDENT SERVICES PROGRAM COORDINATOR II

DEPARTMENT: FNA - Financial Aid

Final date to receive applications: 11/4/2026
Classification Code CB70 / Slot 0000

For ALL Faculty Positions
- An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.

For Staff Positions
- If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.

*** International transcripts must be evaluated through World Education Services***

If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.

Please feel free to submit any electronic documents with your on-line application as an attachment.

STATE SALARY RANGE: SC Pay Band GEN
07 $ 40,086 - $54,162 - $68,136

ANTICIPATED HIRING RANGE - MIN: $40,086

ANTICIPATED HIRING RANGE - MAX: $54,162

HOURS:

Monday through Thursday 7:45 am - 5:00 pm. Friday 7:45 am - 1:00 pm. 1-2 weekly late night

CAMPUS:
Thomas

E. Barton Campus

In this challenging role, you will be supporting the FNA - Financial Aid department at Greenville Technical College. Duties may include any or all of the following.

PROGRAM MANAGEMENT (MVP Specialty): Assist in the capacity of Financial Aid & Veteran's Financial Services Advisor.

• Provide support to eligible veterans and dependents regarding the utilization of their benefits while maintaining confidentiality.
• Coordinate the orientation and processing of Chapter 33 and Chapter 31 for Federal Vocational Rehabilitation students including monitoring the bookstore voucher system.
• Performs data analysis and necessary updates to student data based on reports generated in a timely manner
• Prepares for, provides, and regularly maintains accurate data and records in preparation for internal and external audit

Establishes policies and procedures in conjunction with institutional management. Advises and counsels students in financial aid, admissions, registration, housing, academic, vocational and related areas. Develops long-range plans and objectives for assigned student services program area(s). Assists in the development and monitoring of all budgetary matters for assigned student services program area(s).
Plays an integral role with high level processes:
Running of, reviewing of, troubleshooting and fixing errors related to. Consistently find ways to improve efficiency and automation of MVP programs. This includes utilizing technology and manipulating data for informed decision making while tracking desired metrics to evaluate effectiveness of a given process/program. In addition, this role has a significant level of involvement and requires a harmonious collaboration with the Office of Information Technology (OIT) to ensure suggested changes and processes are implemented logically and successfully while taking into consideration student and internal processing ease-of-use.

• Assist with both direct and indirect customer service. Counsels and responds to student inquiries in person, via email correspondence, and by phone/switchboard in accordance with the Financial Aid office’s determined time frames. Emphasis is placed on assisting recipients with applications for benefits and counseling for eligibility. Reviews application to determine and counsel on required steps for admittance, registration, and Financial Services.
• Provides guidance to students, staff, and public relating to the FA & VA, application and enrollment processes. Assists with escalation tickets and transfers calls to appropriate individuals or offices if applicable in a timely and professional manner. Specializes in program and process knowledge not only specific to VA, but possesses the ability to understand the scope of impact in regards to Academics and Student Services related processes and/or programs.

Seeks to improve the services offered to GTC Service Members population by organizing and participating in activities both on and off campus.
Prepare and conduct presentations, workshops and outreach:
Become familiar with various financial aid and academic programs and be able to present information about these programs to the…