Sales Manager

Mills Automotive Group provided pay range

This range is provided by Mills Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Mills Automotive Group:
Your Partner in Delivering a Tailored & Exceptional Automotive Experience! At Mills Automotive Group, we’re a family-owned company that takes great pride in our position as one of the leading dealership groups in the United States. With a constantly expanding portfolio of over 30 dealerships and a diverse range of brands under the Mills Auto umbrella, we’re well-equipped to cater to consumer’s automotive needs.

What truly distinguishes us is our unwavering commitment to our clientele.

Our experienced sales and service team possesses years of industry expertise - all dedicated to satisfying the consumer's automotive needs. As we redefine the car-buying experience, we're looking for individuals who share our core values of character, integrity, teamwork, work ethic, and performance.

When you join Mills Auto Group, you become part of a passionate and dedicated team working towards a common goal: delivering a tailored, exceptional automotive experience for all our customers.

We are committed to hiring the best and brightest people who are enthusiastic, positive, share a growth mindset, and have the desire to create exceptional customer experiences. We value diversity, offer a supportive work environment, and provide opportunities for personal and professional growth.

So, come be a part of our exciting journey as we speed towards the future.

The New Vehicle Sales Manager will be responsible for oversight of all new and used car sales - including brand and non-brand vehicles - along with managing the new/used vehicle purchase experience. This position requires an enthusiastic, adaptable individual who is experienced with leading and motivating teams, and dedicated to creating lasting, positive, and memorable customer interactions throughout the complete sales and delivery process.

Additionally, a comprehensive grasp of used vehicle operations and developed business acumen are essential for success in this role. Diverse candidates are encouraged to apply!

• Oversee all aspects of new and used car strategy and operations
• Strong leadership abilities, including the ability to inspire and motivate a sales team, set clear expectations, and provide constructive feedback
• Ensure team masters product features and are product experts; have strong grasp of vehicle technology
• Execute the leadership needed to train and coach on the fundamentals of sales
• Manage sales cycle from prospect to delivery, tracking all client and sales activity
• Manage vehicle trade-in processes - including non-brand vehicles
• Implement inventory management systems & processes
• Drive operational excellence by developing and monitoring clear Key Performance Indicators (KPI’s), such as sales volume, revenue, customer satisfaction, and healthy inventory turn to identify trends and areas for improvement; provide regular feedback to ensure individual and team success
• Driven to achieve targets and understand link between sales and customer experience
• Serve as primary point of contact to manage escalations, address customer concerns, compliance matters, and resolve any priorities related to new car/used car operations
• Work collaboratively with key stakeholders:
  Store team, Product Brand team, MAAMCO Executive team, and Policy Departments to ensure unparalleled customer experience
• Exceptional communication skills in diverse forums

• 3-5+ years of related professional experience in new car and used vehicle sales
• Bachelor's degree or equivalent is preferred
• Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service
• Demonstrated leadership across multiple vehicle brands; experience within retail, luxury or hospitality is strongly preferred
• Customer-centric mindset and deep passion to create ongoing memorable consumer experiences
• Highly collaborative and team-oriented
• Se…