Customer Service Ambassador DispatcherLogistic Coordinator

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance

We are seeking a Customer Service Ambassador to serve as the front-line point of contact for our customers. This role focuses on delivering exceptional service, resolving issues efficiently, and representing our company with professionalism and care. Coordinating and assisting with the driving team and overseeing the routing software is a critical component to this role which will require computer skills.

• Answer customer inquiries via phone, email, and online systems
• Resolve service issues and follow up to ensure customer satisfaction
• Coordinate with internal teams (operations, dispatch, billing)
• Accurately document customer interactions and service requests
• Educate customers on services, schedules, and company policies which includes meeting with customers
• Maintain a positive, professional attitude in all customer interactions

• High school diploma or equivalent
• Customer service experience preferred
• Strong communication and problem‑solving skills
• Ability to multitask in a fast‑paced environment
• Basic computer skills and attention to detail

• Reliable and punctual
• Professional and customer-focused
• Calm under pressure and solution-oriented
• Team player with a strong work ethic

• Stable, growing and dynamic company
• Supportive team environment
• Opportunity to make a real impact on customer experience