Customer Service Advisor - Email and Chat - Onsite Greenville, SC

Location:

Greenville, SC

Job

Job Category:
Customer Service Representative (CSR)

Language Requirement:
English

Are you a great communicator?

Are you able to effectively communicate through chat and email?

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

What's in it for YOU!

• $17.00 per hour, starting pay rate
• Monthly performance-based incentives, potential
• Onsite in our Greenville, SC office
• Position as a Transcom employee (not an independent contractor)
• Paid Vacation
• Pay options to meet your needs:
  Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people
• Career advancement

Join our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location!

In this full-time employee role, you'll support our client's customers with answering questions about their insurance benefits and billing issues using chat, email, and voice.

What we are looking for:

We've got an exciting career opportunity for you, if you can:

• Provide patience and empathy to callers that need support
• Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work onsite
• Work in a highly structured environment with strict adherence to your assigned full-time schedule supporting high-volume chat, email, and voice calls from customers
• Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite at 650 Executive Center Dr. Greenville, SC 29615
• Able to work a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 25 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while talking to multiple customers in chat, via email, or on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls, chats, and emails
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience with healthcare, insurance, and billing support, preferred

Location On-site

This role is located at: 650 Executive Center Dr. Greenville, SC 29615.

What Life at Transcom is like!

Transcom is a global customer experience…