Escalation Lead: Cross-Team Resolution & Insights
Listed on 2026-10-16
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep -
IT/Tech
HelpDesk/Support
The Escalation Specialist at Scan Source reviews and validates escalations, coordinates resolution across partners, suppliers, and internal teams, and ensures timely communication with accurate documentation.
Responsibilities include issue tracking, status updates, prioritization by urgency, collaboration with SMEs and leadership, and driving continuous improvement through reporting and KPIs. This role is based in Greenville, SC and emphasizes accountability and partner satisfaction.
Join us at Scan Source as our next Escalation Lead:
Cross-Team Resolution & Insights in Greenville, SC, United States.
The Escalation Lead:
Cross-Team Resolution & Insights position in the Management & Operations field is open for applications.
We have an opening for a Escalation Lead:
Cross-Team Resolution & Insights in Greenville, SC, United States within Management & Operations.
This role, Escalation Lead:
Cross-Team Resolution & Insights at Scan Source, could be your next opportunity.
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