Epic Willow Ambulatory Principle Trainer

Principal Trainer – Epic Willow Ambulatory

Hybrid | Full Time | First Shift

Location: SC

Job Category: Professional

We are seeking an experienced Epic Principal Trainer (PT) with certification in Willow Ambulatory or Epic Ambulatory to lead education, curriculum development, and training strategy for our ambulatory clinical and medication management workflows. As a key member of our training team, you will design and deliver high-quality Epic training that supports clinicians, pharmacy teams, and ambulatory staff in providing safe and efficient patient care.

Serve as the primary training lead for Epic Willow Ambulatory training workflows and curriculum.

Develop, update, and maintain lesson plans, eLearnings, training guides, and job aids that reflect current system build and organizational standards.

Build and maintain training environments, patient scenarios, templates, and workflow exercises.

Provide guidance and oversight for Credentialed Trainers, including supporting teach-backs and ensuring consistent training delivery.

Deliver classroom and virtual training sessions for providers, pharmacists, nurses, and ambulatory staff.

Conduct competency assessments and evaluate user readiness for system access.

Support upgrades, new functionality releases, and workflow changes with targeted education efforts.

Work closely with Epic Willow Ambulatory and Epic Ambulatory analysts to ensure training materials align with system build.

Participate in workflow review sessions, application design discussions, and user acceptance testing.

Assist with go-live and optimization efforts, offering at-the-elbow support and follow-up coaching.

Continuously update training materials to reflect best practices, regulatory changes, and optimization goals.

Provide end-user support related to training content, system workflows, and navigation questions.

Build strong partnerships with clinical operations, pharmacy leadership, nursing, ambulatory teams, and IT colleagues.

Bachelor’s Degree in Education
, Healthcare
, Instructional Design
, or a related field

OR

7 years of adult education, clinical instruction, or training development experience

Epic Willow Ambulatory Principal Trainer Certification OR

Epic Ambulatory Principal Trainer Certification

Previous experience in a healthcare training program or clinical education environment

Experience in curriculum design, classroom instruction, or instructional technology

Understanding of ambulatory medication workflows or outpatient clinical operations

Excellent presentation, facilitation, and interpersonal communication skills

Ability to explain complex concepts in clear, user-friendly terms

Highly organized with strong project management skills

Collaborative and able to work effectively with clinicians and leadership

Passionate about improving system adoption and user confidence