Water Client Account Manager; CAM

As a Client Account Manager (CAM), you’ll have the opportunity to impact strategic business relationships with key clients to ensure that Jacobs has sustained relationship to help them achieve their goals while fully leveraging that relationship for the firm. Working with members of our team, your focus is to make sure that Jacobs is the client’s firm of choice and is seen as their best advocate for accomplishing their goals.

You’ll also ensure that Jacobs thoroughly understands the client’s needs from their perspective—the client’s challenges and aspirations.

In this role, you’ll lead select accounts for municipal and state governments as well as private clients in the Carolinas by collaborating and leading our delivery teams to sustain existing workload. This position will be based out of any of Jacobs’ Carolinas offices.

Additional responsibilities include the following:

• Serve as the point of contact for client service activities and develop strategies to grow Jacobs’ business across all water submarkets for various clients in the Carolinas

• Work with the Market Growth Director for Water to align the Carolinas Water strategy within the broader Southeast portfolio

• Identify, charter, and lead client service teams comprised of client service leaders (CSLs) multi-disciplinary project managers and regional practice leaders around common vision of success

• Facilitate creation of deep, personal, valuable client relationships between Jacob’s personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients

• Advocate on client’s behalf by actively engaging the firm to address client needs and recommending strategic actions to optimize our business development investment and market share growth

• Identify higher levels of client engagement for executive sponsors

• Secure management commitment and influence/attract key staff for pursuits

• Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction

• Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews, and presentations

• Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives

• Demonstrated reputation as a leader in the Carolinas municipal market area

• Bachelor’s degree in Engineering, Science, Policy, Planning, or related field

• 15 years of experience in the water industry. Proven client development skills, including previous experience managing large capital improvement projects

• Proven track record of creating and winning water program/project work in the Carolinas area

• Must be a strong team leader, consensus builder, and team player skilled in technical writing communicating and presenting to clients

• Extensive public participation, agency coordination, planning, and programming experience

Ideally, you’ll also have

• Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels)

• Multiple professional contacts and connections across Carolinas, in particular throughout its counties, cities, and other municipalities

• Ability to open doors for initiating relationships at client organization

• Ability to lead an account team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best-in-class solutions, manage commercial and legal negotiations, and close deals

• Technical background/experience in delivering or managing large water projects/programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery

• Successful track record of being innovative and bringing a differentiated solution to a client

• Ability to lead through influence

• Successful track record with managing budgets and meeting sales goals

• High level of emotional intelligence/team builder, coach, and…