Lead Customer ITR Engineer Job Greenville area,South Carolina USA,Engineering

Job Title: Lead Customer ITR Engineer
Location:
Greenville, SC
Duration: 12 Months

Shift/Hours: 8am - 5pm, In office 3x/week
Interview Process: Virtual, panel interview - 1 round

What impact you’ll make?

Oversee technical aspects from customer inquiry through to the execution phase in Conversions, Modifications, and Uprates (CM&Us) Services projects.
Create technically sound solutions for potential projects, addressing customer needs before an order is placed.
Manage comprehensive technical aspects to ensure projects align with design standards, reliability expectations, and service quality once a customer order is confirmed.
Interact actively with other teams such as Design Engineering, Sales, Project Management, Field Services, and Supply Chain.

What you'll do:

Provide technical expertise and develop technical solutions as part of the ITO (Inquiry to Order) process while interfacing with commercial and sales teams.
Interpret customer needs and define the parts scope of supply and input for cost and cycle for assigned technical proposals.
Participate and lead continuous improvement activities such as maintenance or development of assigned TAG (technical application guideline) codes.
Execute engineering and related downstream activities for the overall CM&U order/project successfully.
Provide appropriate solutions to developing technical issues arising during CM&U projects.
Utilize standardized tools and processes to set up project structure within different Client systems.
Create and coordinate the overall engineering and drafting deliverable schedule using Enovia PLM software.
Manage changes over the lifecycle of the project to ensure timely delivery to support parts delivery, outage activities, or other downstream work.
Ensure timely demand placement of parts designed and defined by engineering teams.
Author Field Modification Instruction (FMI) documentation.
Integrate with Project Management, Engineering, Manufacturing and Sourcing, Vendors, Service Shops, and other teams as necessary to ensure a successful project.
Monitor the overall project schedule and budgeted hours, addressing and correcting deviations as they arise.
Support other team members both domestically and globally.
Provide timely and accurate responses to technical inquiries using technical files and personal experience/knowledge.
Complete project closeout activities including gathering feedback and data to support continuous improvement.

Basic Qualifications:

Bachelor’s Degree in Engineering or related engineering/science or equivalent knowledge/experience.

Other Eligibility:

Willingness to travel domestically and internationally occasionally > less than 10% of the time.

What will make you stand out:

Passionate, solution-driven individual contributor.
Able to understand, adapt, and anticipate the relationships of major equipment inside a power plant.
Knowledge of the Legacy Alstom Gas Turbine technology.
Knowledge of the Client Gas Turbine product portfolio.
Knowledge in the Gas Turbine Requisition process.
Demonstrated strong communication and facilitation skills, with enthusiasm to drive results.
Ability to work in a dynamic environment with a wide variety of organizations and individuals in global locations.
Eagerness to challenge the status quo, resulting in the best outcome for Client and customers.
Effective interpersonal and influencing skills.


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