Cross Connection Control Trainee or Technician

Job Summary
Protects the public water system by administering Greenville Water's Cross Connection Control Program and implementing Greenville Water's fire hydrant usage requirements. Employees in this career ladder perform progressively responsible duties involving inspection, testing, maintenance, compliance monitoring, customer engagement, program administration, and regulatory enforcement related to backflow prevention, cross connection control, water quality protection, and fire hydrant use. Position responsibilities expand from assisting with program activities at the Trainee level, to independently performing compliance and technical functions at the Technician level, to coordinating and administering the overall program at the Coordinator level.

Engineering Department
Job Summary
Protects the public water system by administering Greenville Water's Cross Connection Control Program and implementing Greenville Water's fire hydrant usage requirements. Employees in this career ladder perform progressively responsible duties involving inspection, testing, maintenance, compliance monitoring, customer engagement, program administration, and regulatory enforcement related to backflow prevention, cross connection control, water quality protection, and fire hydrant use. Position responsibilities expand from assisting with program activities at the Trainee level, to independently performing compliance and technical functions at the Technician level, to coordinating and administering the overall program at the Coordinator level.
Essential Job Functions
Cross Connection Control Trainee (Level I)

• Assists with inspections of cross connections, backflow prevention assemblies, water services, fire hydrant uses, and other potential hazards to the potable water system.
• Assists with flow testing, pressure evaluations, field investigations, and data collection activities related to water system operations and customer requests.
• Collects, maintains, and organizes inspection records, testing data, GIS information, drawings, measurements, plat records, mapping data, as-built information, and other program documentation.
• Assists with testing, troubleshooting, and repairing backflow prevention assemblies.
• Responds to customer inquiries, concerns, and complaints and assist with educating customers and stakeholders regarding backflow prevention requirements, fire hydrant usage requirements, department services, and water service policies.
• Verifies water service availability and support service connection investigations and related activities.
• Prepares reports, correspondence, notifications, and compliance records.
• Performs work safely and in accordance with departmental policies, procedures, and regulatory requirements.

• Independently inspects and evaluates cross connections, backflow prevention assemblies, fire hydrant use activities, and other potential hazards to ensure compliance with Greenville Water requirements and applicable regulations.
• Conducts and documents flow testing, pressure evaluations, water availability reviews, main locating activities, and distribution system investigations; analyzes findings and recommends corrective actions.
• Tests, troubleshoots, repairs, and certifies backflow prevention assemblies in accordance with applicable standards and program requirements.
• Administers and enforces Greenville Water's Cross Connection Control Manual and associated compliance requirements.
• Implements and enforces Greenville Water's fire hydrant usage policies in accordance with Greenville Water Rules and Regulations.
• Educates and engages customers, contractors, developers, engineers, and internal staff regarding backflow…