Scheduler; Dental Office

Job Summary

Under the direct supervision of the Practice Manager, the Scheduler is responsible for scheduling patient appointments. The Scheduler confers with incoming and outgoing patients/visitors, assisting them as needed. The Scheduler interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives incoming calls and routes appropriately. The Scheduler shall take messages when necessary and shall forward such to the intended party in a timely, responsible manner.

This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

• Receives incoming telephone calls, transfers calls to appropriate department or person, and forwards messages in a timely manner.
• Screens telephone calls, takes messages, records received information accurately and disseminates messages to the appropriate person.
• Maintains daily patient appointment scheduling, answers incoming telephone calls, makes patient appointment reminder calls, and retrieves medical records if necessary.
• Registers and/or updates patient demographic information into the patient accounting system on a daily basis.
• Notifies member of management of suspicious activity observed in or around Center property.
• Maintains a neat and well‑organized work area.
• Provides cross coverage for the Patient Service Representative position as required.
• Performs end of day (EOD) and end of month (EOM) tasks and reporting.

New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.

• A minimum of high school diploma or equivalent. Secretarial/Office/business system training and/or experience.

• Preferably two (2) years of experience in a medical office, telephone switchboard operator, or related area.

• Vacation plus holidays and sick leave
• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403(b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC

Our Mission is to provide quality, affordable, compassionate patient‑centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking and biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.