Business Transformation Project Manager

Gexpro Services Summary

We are seeking a Business Transformation Project Manager for our Warehouse Management System (WMS Pathguide) who is a self-starter that can identify, analyze, and solve technical issues quickly, communicate effectively, and collaborate well with team members. The ideal candidate will have expertise in working with Warehouse Management Systems in a distribution environment. The ability to work with end users to identify potential system improvements, turn those into action items and communicate them to the 3rd party development team is a must.

Once developed, the candidate is responsible for installing the patch in the Dev environment and then following the SDLC process (testing at each step) until the changes are confirmed as operational in production. This role is also responsible for new user setup, new user training, access control (in accordance with SOX compliance) and decommissioning users. A good working knowledge of SQL databases and queries, along with knowledge of Azure Cloud Servers is required.

The position will be located in High Point, NC, Charlotte, NC or Greenville, SC.

• Ensures high availability and acceptable levels of performance of mission critical host computer resources. Provide recommendations for improving or changing the WMS environment to maintain high availability.
• Oversees the day-to-day operations of the servers hosting the Pathguide WMS by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained.
• Working with 3rd party hosting vendor, oversees revisions to host system firmware and software. Works with 3rd party hosting vendor to assist with support activities.
• Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Oversees users’ accounts.
• Provides server support related to other software.
• Working with security team and the 3rd party hosting vendor, develops procedures to maintain security and protect systems from unauthorized use and user abuse.
• Working with 3rd party hosting vendor, insures appropriate backup and restoration of host operating systems and host-based applications.
• Stays current with technological developments in systems administration technology and recommends ways for the team to take advantage of new technology.
• Works with 3rd party managed services to ensure SLAs are met and all contracted activities are performed accurately.
• Coordinates offshore technical activities.
• Supports the VP, IT with other tasks as needed.

• A 4 year degree in Computer Science or related field. Appropriate additional experience may be substituted for education on a year for year basis.
• 4+ years’ experience working with SQL databases
• 4+ years’ experience working in High Availability environments.
• 4+ years’ work experience in complex systems design, programming and systems software and support is a plus
• Familiar with distribution business processes such as receiving, shipping, cycle counting, inventory adjustments, etc.
• Experience working in an Agile/Scrum development process is a plus.
• Excellent analytical, conceptual, and problem-solving abilities; keen attention to detail
• Excellent communication and interpersonal skills to interact with project leads, developers, and other team members.
• Excellent documentation and organizational skills.
• Knowledge of:
  • Enterprise backup and recovery procedures
  • System performance monitoring tools
  • Azure Cloud Environment
  • ERP/WMS Integration / Boomi
• Ability to:
  • Plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures.
  • Perform multiple tasks concurrently and respond to emergency situations effectively.
  • Communicate technical/complex information both verbally and in writing.
    
    Establis…