Business System Analyst

Business System Analyst

ITW Hartness – a world class secondary packaging equipment manufacturer headquartered in Greenville, SC. ITW Hartness is a Division of Illinois Tool Works (ITW). Join our team to make a significant impact immediately with a competitive salary, generous benefits including health, dental, life, LTD insurance, 401(k) with match, and 100% tuition reimbursement for eligible employees.

Job Description
As a key member of the IT team, the Business Analyst reports to the IT Manager and supports the organization in maximizing the value from enterprise software and line‑of‑business applications. Responsibilities include business intelligence reporting, automation, and deployment, providing leaders with actionable data derived from multiple sources such as ERP and related applications. Opportunities to grow across business intelligence, security, cloud computing, mobile applications, barcode labeling systems, and more are available.

• Champion standardization and continuously analyze processes to identify actions to eliminate complexity and improve profitability of the division
  • Documenting and mapping business processes
  • Gathering, defining, and documenting business requirements
  • Proposing solutions to business problems and simplifying business processes by leading and participating in simplification projects
  • Ensuring proposed solutions or changes are consistent with existing or changed process flows
• Perform data analysis and aggregation using Power BI and other data analysis tools
• Advise and occasionally train super users and managers on process flows
• Provide support for a wide range of business applications, including documentation and training
• Develop functional specifications, test cases, and test plans for system modifications
• Facilitate user acceptance testing and provide training on changes and enhancements
• Effectively participate in all stages of the ERP software configuration and implementation lifecycle
  • Business requirements and configuration workshops – learn business processes and related solution configurations
  • Business process workshops and collaboration with subject matter experts and consultants to finalize overall business process for the new solution
  • Work with the Division team to identify, gather, validate, and map data to be converted and loaded into the new solution
• Participate in user acceptance testing and guide the user base in creating test scripts
• Support training of the Division user group on use of the new solution per documented business process and configured solution
• Provide functional support to the user group post go‑live to resolve issues, provide clarifications, and for escalation to the solution provider as needed

• Bachelor's Degree in Information Technology, Supply Chain or a business‑related field
• Experience with in a manufacturing company
• Knowledge of ERP/MRP best practices and Microsoft Dynamics Finance and Operations (a plus, not required)
• Experience with Microsoft Power Platform, especially Power BI, to enhance ERP functionalities and improve integration and automation
• Strong knowledge of Office 365, Word, Excel, Access, and Share Point
• Experience with SQL queries, stored procedures, and data relationships

• Passionate about working directly with end users at all levels
• Hands‑on approach to understanding and enhancing manufacturing processes, engaging directly with production activities
• Effective communication and presentation of insights, strategies, and recommendations to executive leadership, bridging the gap between operational staff and senior management
• Comfortable engaging with people in person, over the phone, and via web conferencing
• Courteous and customer service‑oriented approach
• Ability to manage multiple projects and priorities
• Strong analytical, problem‑solving, and troubleshooting skills
• Occasional travel may be required between plants or for special projects
• Excellent English‑language written and verbal communication skills

• Ability to stand or walk for 8–12 hrs a day
• Capable of lifting 35 lbs
• Capable of bending, twisting, crouching, or kneeling
• Overtime may be required on short notice

All your information will be kept confidential according to EEO guidelines.

Equal Employment Opportunity Statement
ITW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local laws.